Booking Policies

Cancellations must be submitted in writing via email to info@hautevie.biz. The cancellation date is determined by when we receive your written notice, not the date of your phone call or verbal request.

Cleaning fees are fully refunded for any cancellation where no cleaning was performed.

No-shows: Guests who do not arrive on the scheduled check-in date without prior notification will forfeit the full reservation amount.

Early departures: No refunds are issued for early check-out or unused nights.

Extenuating circumstances: In the event of natural disasters, severe weather, or government-mandated restrictions that prevent travel to Broken Bow, we will work with you on rescheduling your stay or issuing a credit for a future booking.

Payment method: All payments are securely processed through our PCI-compliant booking platform. We accept Visa, Mastercard, American Express, and Discover.

Payment schedule: Full payment is due at the time of booking. For reservations made 60+ days in advance, you may be offered the option to split payment into two installments.

What's included: Your nightly rate covers the cabin, all on-site amenities (pool, hot tub, fire pit, sport courts, game rooms, Wi-Fi), and all linens and towels. Applicable taxes and a one-time cleaning fee are itemized separately during checkout.

Security deposit: A refundable security deposit is held at booking and released within 7–14 business days after checkout, provided no damage or policy violations occur. The amount varies by property and is displayed during the booking process.

Pricing transparency: The total price shown at checkout — including nightly rate, cleaning fee, and taxes — is the final price you pay. No hidden fees, no surprise charges.

Check-in: 4:00 PM  |  Check-out: 10:00 AM

All cabins feature smart lock, contactless self check-in. Your personalized entry code, detailed driving directions, Wi-Fi credentials, and a digital guidebook with house details and local recommendations will be sent via text on the day of check-in.

Early check-in / late check-out: Subject to availability and must be requested at least 48 hours in advance. We can usually confirm 1–2 days before your arrival. Additional fees may apply for late check-out past 12:00 PM.

Checkout procedure: Start the dishwasher, bag and take out trash, turn off all lights and TVs, return the thermostat to its default setting, lock all doors. Full checkout details are provided in your digital guidebook.

Our cabins are privately owned luxury properties. These rules protect the home, the neighborhood, and your experience.

Pet-friendly cabins: Avalon, Arcadia, and LivNLove welcome dogs with advance approval.

Allowed: Up to 2 dogs per reservation. A non-refundable pet fee is charged per stay (amount shown during booking).

Requirements: Dogs must be leashed when outdoors. Pets should not be left unattended in the cabin. Please clean up after your dog on the property and surrounding trails.

Not permitted: Cats and other animals are not allowed at any property. Bringing an unapproved pet to a non-pet-friendly cabin will result in a minimum $500 cleaning surcharge, as these homes are maintained pet-free for guests with allergies.

Accidents happen. If you accidentally damage something during your stay, please let us know promptly. We appreciate honesty and will work with you on resolution.

Security deposit: Your refundable security deposit covers minor incidental damage. For damage exceeding the deposit amount, the guest will be responsible for actual repair or replacement costs, charged to the card on file.

Liability: Haute Vie is not liable for injuries or loss of personal property during your stay. Guests use all amenities — including pools, hot tubs, fire pits, sport courts, and game rooms — at their own risk. We strongly recommend travel insurance for peace of mind.

Report issues: If you notice any damage or maintenance issues when you arrive, please notify us immediately via text or call so we can address it and ensure it is not attributed to your stay.