Booking Policies

Cancellation terms vary by property, stay dates, and rate selected. Review the policy displayed with your live quote before payment; the terms accepted at booking control the reservation. Cancellation requests should be submitted in writing through our contact page.

Refunds, credits, no-shows, and early departures: Treatment follows the cancellation terms accepted for the reservation. Contact us promptly if travel is disrupted so the team can review the booking and the available options.

Payment method: All payments are securely processed through our PCI-compliant booking platform. We accept Visa, Mastercard, American Express, and Discover.

Payment schedule: The amount due and any installment options are displayed with the live quote before you complete the reservation.

What's included: Your nightly rate covers the property and the amenities shown for that listing. Taxes, cleaning fees, pet fees when applicable, and any other required charges are itemized before payment.

Security deposit: If a security deposit or damage hold applies, its amount, timing, and release terms are displayed during booking and included in the reservation agreement.

Pricing transparency: The total price shown at checkout — including nightly rate, cleaning fee, and taxes — is the final price you pay. No hidden fees, no surprise charges.

Check-in: 4:00 PM  |  Check-out: 10:00 AM at The Jade, Imperial Jade, LivNLove, Dreams & Streams, Clearwater, Miko Chukka, Sanctuary at the Summit, and Cami's Campout; 11:00 AM at the other listings

All cabins feature smart lock, contactless self check-in. Your personalized entry code, detailed driving directions, Wi-Fi credentials, and a digital guidebook with house details and local recommendations will be sent via text on the day of check-in.

Early check-in / late check-out: Subject to availability and must be requested at least 48 hours in advance. We can usually confirm 1–2 days before your arrival. Additional fees may apply for late check-out past 12:00 PM.

Checkout procedure: Start the dishwasher, bag and take out trash, turn off all lights and TVs, return the thermostat to its default setting, lock all doors. Full checkout details are provided in your digital guidebook.

Our cabins are privately owned luxury properties. These rules protect the home, the neighborhood, and your experience.

Pet-friendly listings: Eight options welcome dogs — The Arcadia, The Avalon, Dreams & Streams, The Black-Beary, Blue Note, The Compound, Miko Chukka, and Cami's Campout.

Limits and fees: Dog limits, approval requirements, and pet fees vary by listing and are shown or confirmed before booking. Cami's Campout welcomes small dogs with prior approval and a fee. Contact us before reserving if the listing does not display the detail you need.

Requirements: Dogs must be leashed when outdoors. Pets should not be left unattended in the cabin. Please clean up after your dog on the property and surrounding trails.

Not permitted: Cats and other animals are not allowed at any property. Bringing an unapproved pet to a non-pet-friendly cabin will result in a minimum $500 cleaning surcharge, as these homes are maintained pet-free for guests with allergies.

Accidents happen. If you accidentally damage something during your stay, please let us know promptly. We appreciate honesty and will work with you on resolution.

Damage responsibility: Any deposit or damage hold follows the reservation agreement. Guests remain responsible for repair or replacement costs caused by their stay, subject to the accepted booking terms.

Liability: Haute Vie is not liable for injuries or loss of personal property during your stay. Guests use all amenities — including pools, hot tubs, fire pits, sport courts, and game rooms — at their own risk. We strongly recommend travel insurance for peace of mind.

Report issues: If you notice any damage or maintenance issues when you arrive, please notify us immediately via text or call so we can address it and ensure it is not attributed to your stay.